Register the machine. Skip the questions later.

When something needs attention, the first five minutes are usually spent establishing what you own. Register once and those minutes go into solving the problem instead.

← All service & support

02What registering actually gets you

There are 123 models across our 14 families, and several of them share a frame in more than one build. “A 5 HP blower” is not enough to pick a filter element or an impeller band with confidence — the model code and serial are. Registering puts both on file against your company and site.

Three practical benefits

Faster support. An engineer can look up the machine before replying, instead of asking you to find a nameplate mid-breakdown.
Correct spares first time. Filter, relief valve, impeller and wear items are matched to your exact build rather than to a description over the phone.
A service history that travels. Visits, parts and readings accumulate against the serial — useful when the machine changes hands internally or a new maintenance engineer takes over.

About warranty terms

To be straight with you: the warranty that applies to your unit is the one issued with your invoice or quotation. We deliberately do not publish a blanket period, coverage list or exclusions on this page, because they vary by product and by contract, and a generic promise here could contradict your paperwork. Register the unit and ask us to confirm what applies to your serial — we will.

Registering is also not a condition of warranty. It is simply the fastest route to competent help.

03What's on the nameplate

Copy these four things

Model code

e.g. YEBL-1-530, ACME-063, YBDVP 80 — the full code, including any suffix letters

Serial number

unique to your unit; usually stamped or printed next to the model code

Rating

kW or HP, so we know which build of that model you have

Supply

phase, voltage and frequency — 50 Hz or 60 Hz

Can't read the plate? Send a photo on WhatsApp and we will identify the unit for you.

04Register your product

Model and serial are the two that matter. Everything else helps, but send what you have.

Company *

Contact name *

Email *

Phone / WhatsApp

Include the country code.

Country of installation *

Product family

Model number *

Exactly as printed on the nameplate.

Quantity in service

Serial number

On the nameplate, next to the model code.

Invoice / PO number

Purchase date

Dealer / distributor

If you bought through a partner.

Application

Anything else we should know

Registration puts your unit on file so support and spares are faster. Warranty terms are those supplied with your invoice or quotation.

05FAQ

Do I have to register to get warranty?: No. Your warranty is whatever was supplied with your invoice or quotation, and registering does not change those terms. Registering simply means we already hold your model, serial and site when you contact us, so support is faster and spares are right first time.
What is the warranty period and what does it cover?: The terms that apply to your unit are the ones issued with your invoice or quotation — we do not publish a blanket period here, because it varies by product and contract. If you cannot find your paperwork, register the unit and ask; we will confirm what applies to your serial.
I bought through a distributor — should I still register?: Yes, and add the dealer name in the form. It links your unit to the supply route, which speeds up spares and any warranty conversation between us and the partner.
I cannot find the serial number.: Register anyway with the model code, purchase date and invoice or PO number — that is usually enough for us to identify the unit. Send a photo of the nameplate on WhatsApp and we will read it off for you.

Already registered and need parts? Use the spare parts finder, or put your unit on a maintenance contract.

RFQ / Demande de devis

Need spares or service for a registered unit?

Send the model and serial and an engineer picks the parts against your exact build — no guesswork, no wrong element arriving next week.

Demander un devis Contacter un ingénieur sur WhatsApp